= Reporting ARB bugs =

 * Please '''do not''' address your '''questions about ARB''' as tickets.[[BR]]
   Your questions will be silently ignored and the ticket closed.[[BR]]
   Instead either 
   * join the [http://www.arb-home.de/news.html ARB mailing list] where you'll find many cooperative arb users 
   * If you don't get help there, use our [mailto:arb@arb-home.de support address]

     Don't expect us to answer all support requests - we are only a few people and we definitely can't help you with your system administration, basic issues covered by the [http://www.arb-home.de/documentation.html ARB-Documentation] and so on.

     If you want to get better support please refer to [http://www.ribocon.com/ Ribocon] - they offer ARB installation CDs with training and/or support.

 * Since the bug-tracker and the wiki were spammed, you '''need to login''' using our guest account:
   * Either
     * click Login above
     * enter '''guest''' as username and '''stopspam''' as password
   * or [http://guest:stopspam@bugs.arb-home.de/login click here]

 * Please help us to avoid duplicated bug-reports.

   Make sure, the bug '''isn't already reported''' using the [wiki:SearchTrac search page].[[BR]]
   If you feel your problem is related, but not identical, you may add new comments to existing tickets.

 * If you did not find the bug in the ticket system, create a [/newticket New Ticket].

 * If you like to receive '''email notifications''' about a ticket you create, add yourself to the cc:-field

Thanks for your help!